Question 1

How quickly can you fix my track misalignment?

Accepted Answer

We typically resolve track misalignment issues within 1-2 hours of arrival. Our technicians carry common replacement parts and tools needed for most track repairs. For emergency situations, we offer same-day service with immediate dispatch. The exact time depends on the severity of the misalignment and whether any parts need replacement. Minor adjustments can be completed in as little as 30 minutes, while more complex issues involving bent tracks may take longer.

Question 2

What causes track misalignment in garage doors?

Accepted Answer

Track misalignment can occur due to several factors: impact damage from vehicles or objects hitting the door, natural wear and settling of the garage structure over time, loose mounting brackets that gradually shift, rust or corrosion affecting track stability, improper installation, or extreme temperature changes causing expansion and contraction. Regular maintenance helps identify and prevent misalignment issues before they become serious problems that could damage your door or compromise safety.

Question 3

Do you offer financing for new steel door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. We offer flexible financing options through our partner lenders with competitive interest rates. Options include 0% APR for qualified buyers for 12-24 months, low monthly payment plans extending up to 60 months, and quick approval process with same-day decisions in most cases. Contact us for a free quote and we'll discuss the financing options that work best for your budget.

Question 4

What's included in your 5-year warranty?

Accepted Answer

Our comprehensive 5-year warranty covers all parts and labor for our installations and repairs. This includes springs, cables, rollers, hinges, tracks, panels, and opener components. If anything we installed or repaired fails within 5 years due to defects or workmanship issues, we'll fix it at no cost to you. The warranty is fully transferable if you sell your home, adding value to your property.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend annual maintenance for optimal performance and longevity. During a maintenance visit, we inspect all components, lubricate moving parts, adjust spring tension, check safety sensors, and identify potential issues before they become costly repairs. Homes with heavy garage door usage (4+ cycles daily) may benefit from bi-annual service. Regular maintenance can extend your door's lifespan by 5-10 years.

Question 6

Do you service commercial garage doors?

Accepted Answer

Absolutely! We service both residential and commercial garage doors throughout the Rehoboth area. Our commercial services include rolling steel doors, sectional doors, high-speed doors, fire-rated doors, and loading dock equipment. We offer maintenance contracts for businesses requiring regular service and can schedule work during off-hours to minimize disruption to your operations.

Question 7

What brands of garage doors do you install?

Accepted Answer

We install and service all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, Raynor, and more. We're not tied to any single manufacturer, allowing us to recommend the best door for your specific needs and budget. Whether you want a basic steel door or a premium insulated carriage house style, we have options to fit every preference and price point.

Question 8

Is there an extra charge for emergency or after-hours service?

Accepted Answer

No! Unlike many competitors, we do not charge extra for emergency calls or after-hours service. We believe that garage door emergencies shouldn't come with penalty fees. Whether you call at 2 PM or 2 AM, you'll receive the same fair pricing. Our commitment to transparent pricing means no surprise fees on your final bill.

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